De-risk Custom Solution

Often with custom developments the knowledge resides with one person and therefore there is a dependency on a single point of contact; for a business critical application this can be extremely risky.  There are some activities that BBD can help with, by providing technical and functional skills to de-risk the custom developments.  

 

To de-risk the application we recommend an initial assessment and KT

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• Complete an initial assessment of the application to understand complexity and technologies used; this would take approximately 1 day.

  • Gather current documentations and deficiencies.

  • Identify software versions and technologies used

  • Understand the extent of the customisation ie lines of codes and complexity.

  • Module and business processes

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• Complete the KT to a sufficient level of detail as a one-off consultancy assignment; the amount of time required will be provided after the initial assessment.

  • Documenting the processes (SOP) if this is not currently available; this allows for a business user to follow the process in the event of key users being unavailable and identify manual processes for business continuity.

  • Provide a KT document ( knowledge transfer) both technically and functionally on how the application works, this allows for a transition to a standard support model and information about the application for future upgrades and patching.

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After de-risking the application with the KT we can provide consultancy or a support service.  

 

To provide a support services the pre-requisite are:

• Completing the initial assessment and KT.

• Provide a separate environment for testing and troubleshooting issues.

• Provide remote access to the production and test environments for problem analysis.

• Agree on a SLA for support if entering into a support agreement.

• Agree on a standard maintenance fee to cover a support agreement

• Agree on an escalation procedure.